❤ To start the exchange process for your order, please enter your order number & email address below.

How do I exchange?

Kindly enter your order number and the email address you used when original order was placed.

Follow the instructions and select the items you want to exchange.

-          Important: If you wish to exchange to a different item/s kindly make use of the note box and inform us: What Style, Colour & Size?

-          This will prevent emails from going back & forth.

You will get a confirmation email with the shipping guidelines once the exchange request is approved.

All queries with regards to exchanges will be handled via email.

What items are exchangable?

  Te Fraai Diena (Pty) Ltd have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item/s must be in the same condition that you received it, UNWORN and in the original packaging.

Customers are responsible for covering shipping costs of the exchange process. Te Fraai Diena (Pty) Ltd do not credit the original shipping charges.

Te Fraai Diena (Pty) Ltd charges R230 per exchange (R115 courier cost - arranging the collection of your original item/s from you & R115 to dispatch the exchanged item/s to back you).

-       If your exchange exceeds 5 items there will be a handling fee of R50 applicable.

As from 01.11.2022 Te Fraai Diena (Pty) Ltd will not allow clients to make use of their own courier services to return item/s. No exceptions.

Please read our Return Policy for full disclosure.