❤ To start the exchange process for your order, please enter your order number & email address below.
❤ How do I exchange?
♡ Kindly enter your order number and the email address you used when original order was placed.
♡ Follow the instructions and select the items you want to exchange.
- Important: If you wish to exchange to a different item/s kindly make use of the note box and inform us: What Style, Colour & Size?
- This will prevent emails from going back & forth.
♡ You will get a confirmation email with the shipping guidelines once the exchange request is approved.
♡ All queries with regards to exchanges will be handled via email.
❤ What items are exchangable?
♡ To be eligible for an exchange, your item/s must be in the same condition that you received it, UNWORN and in the original packaging.
♡ Customers are responsible for covering shipping costs of the exchange process. Te Fraai Diena (Pty) Ltd do not credit the original shipping charges.
♡ Te Fraai Diena (Pty) Ltd charges R230 per exchange (R115 courier cost - arranging the collection of your original item/s from you & R115 to dispatch the exchanged item/s to back you).
- If your exchange exceeds 5 items there will be a handling fee of R50 applicable.
♡ As from 01.11.2022 Te Fraai Diena (Pty) Ltd will not allow clients to make use of their own courier services to return item/s. No exceptions.
♡ Please read our Return Policy for full disclosure.